PRIVATE THERAPY CLINIC LTD

Social Value Commitments

Aligned to the Social Value Model — Procurement Policy Note PPN 06/20

Executive Summary

Private Therapy Clinic Ltd is committed to delivering meaningful social value through every contract it holds. This document sets out our commitments under the five Social Value Model themes defined in HM Government’s Procurement Policy Note PPN 06/20, which has applied to all central government and NHS procurements since January 2021.

As a mental health provider operating at the intersection of NHS-commissioned care, private services, and CYP neurodevelopmental assessment, we are uniquely positioned to generate social value that is directly aligned with our clinical mission: improving mental health outcomes, reducing inequalities in access to care, and supporting the wellbeing of children, young people, and their families.

Our social value commitments are embedded in our existing governance documents and operational practices. This document draws together and formalises those commitments against the five PPN 06/20 themes.

Social Value Themes at a Glance

Summary of our commitments against all five Social Value Model themes:

Theme 1: COVID-19 Recovery

Context The NHS Social Value Model recognises that suppliers should support the COVID-19 economic and social recovery through the jobs and opportunities they create, and by helping communities and individuals recover from the pandemic’s effects. Mental health need surged significantly during and after the pandemic, with waiting lists for ADHD and autism assessments reaching crisis levels.

Our Commitments

• Maintain and expand our remote-first, digital service delivery model, which was established prior to the pandemic and has enabled us to reach patients regardless of geographic location or mobility constraints throughout the post-pandemic period
• Provide mental health assessment and treatment services that directly address the post-pandemic surge in demand for ADHD, autism and psychological support, contributing to NHS recovery efforts
• Offer flexible sessional contracts to clinical professionals, supporting a workforce that was significantly disrupted by pandemic-era employment changes in the NHS and private sector
• Prioritise short waiting times through efficient scheduling and capacity management, reducing the harm caused by prolonged waits for neurodevelopmental assessment

Measurement

• Track and report patient waiting times from referral to assessment
• Monitor workforce retention and contractor satisfaction annually
• Report on referral volumes accepted under NHS commissioned pathways

Theme 2: Tackling Economic InequalityContext

PPN 06/20 requires suppliers to create new businesses, new jobs and new skills, and to increase supply chain resilience and diversity. For a healthcare provider, this theme also connects to the economic causes and consequences of health inequality.

Our Commitments

• Deliver NHS-commissioned assessment services (PCAF contracts and Right To Choose) that ensure access to high-quality neurodevelopmental assessment is available to all NHS patients regardless of income, geography or socioeconomic background
• Engage clinical practitioners on fair, transparent sessional contracts with clearly published fee structures, supporting the economic sustainability of independent clinical professionals
• Operate a digital-first service model that reduces the economic barrier of travel costs for patients accessing assessment, particularly those in rural or deprived areas
• Maintain our affordable therapy offering alongside premium services to ensure access at a range of price points for self-paying patients
• Support local employment by engaging practitioners based in the communities where NHS services are delivered (e.g. Essex CYP PCAF assessments conducted by locally-based clinicians at Chelmsford)

Measurement

• Number of NHS patients served under commissioned pathways annually
• Geographic spread of practitioners engaged on NHS contracts
• Proportion of total clinical sessions delivered under NHS-funded pathways

Theme 3: Fighting Climate ChangeContext

NHS suppliers are increasingly required to demonstrate a credible commitment to achieving net zero, in line with the NHS Net Zero Supplier Roadmap. From 2027, specific net zero requirements will apply to NHS contracts above certain thresholds. Private Therapy Clinic Ltd has already published a Carbon Reduction Plan ahead of this requirement.

Existing Carbon Reduction Plan

Our Carbon Reduction Plan (Policy C032, v2, January 2025) sets out the following commitments:

• Achieve 50% reduction in carbon emissions by 2030, aligned with the UK Climate Change Act 2008
• Achieve net zero emissions by 2050
• Transition to 100% renewable electricity at all clinic facilities by 2026
• Replace energy-intensive equipment with energy-efficient alternatives
• Expand remote consultation provision to eliminate patient and clinician travel emissions
• Implement comprehensive recycling and waste reduction programmes
• Transition to digital records, eliminating paper-based clinical documentation

Operational Climate Commitments

• Remote-first service delivery is our primary model, meaning the vast majority of clinical work generates zero travel-related emissions for patients or clinicians
• In-person assessments are conducted at shared clinical venues rather than owned premises, reducing our Scope 1 and 2 emissions footprint
• Clinical supervision is delivered online, eliminating travel for mandatory governance activities
• Procurement decisions consider environmental impact alongside cost and quality

Measurement

• Annual review of Carbon Reduction Plan with updated emissions baseline
• Track proportion of appointments delivered remotely vs in-person
• Monitor supplier environmental credentials as part of procurement process

Theme 4: Equal OpportunityContext

PPN 06/20 requires suppliers to demonstrate how they will reduce the disability employment gap, tackle workforce inequality, and deliver services in an inclusive and accessible way. As a mental health provider serving neurodivergent individuals, equal opportunity is fundamental to our mission.

Our Commitments

• Embed the commitments of our Equality, Diversity & Human Rights Policy (P08) into all service delivery, ensuring no patient or member of staff is discriminated against on the basis of any protected characteristic under the Equality Act 2010
• Provide accessible digital services with reasonable adjustments for patients with disabilities, communication differences or sensory needs, including accessible booking systems, adjustable session formats and interpreter provision
• Ensure our CYP neurodiversity assessment services directly address the diagnostic inequality experienced by children from deprived backgrounds, minority ethnic groups and girls, who are historically under-identified for ADHD and autism
• Apply equal opportunity principles to our engagement of clinical practitioners, including non-discrimination in selection, transparent fee structures and flexible working arrangements that accommodate diverse personal circumstances
• Monitor diversity of our clinical workforce and patient population, and respond to any identified disparities
• Maintain zero-tolerance approach to discrimination, bullying and harassment under our Whistleblowing (P21) and Equality (P08) policies

Measurement

• Annual equality impact assessment of clinical services
• Staff and contractor diversity monitoring
• Patient demographic data tracked and reviewed for access disparities
• Complaints and feedback reviewed for equality themes quarterly

Theme 5: WellbeingContext

PPN 06/20 requires suppliers to support the health and wellbeing of their workforce, communities and service users. For Private Therapy Clinic Ltd, wellbeing is not just a procurement commitment, it is our core clinical purpose.

Community Wellbeing

• Our primary social value contribution is direct: we provide specialist mental health services that measurably improve the wellbeing of patients and their families
• NHS-commissioned ADHD and autism assessment services address a critical unmet need in Essex and nationally, reducing the harm caused by undiagnosed neurodevelopmental conditions on children’s educational outcomes, family functioning and long-term mental health
• Timely diagnosis enables access to appropriate support, reducing crisis presentations to NHS services and improving long-term wellbeing trajectories

Workforce Wellbeing

• All clinical practitioners engaged in PCAF and Right To Choose Contracts are required to attend mandatory monthly group supervision with a Consultant Psychiatrist, embedded in their fee structure; this is a contractual governance requirement that also supports practitioner wellbeing and prevents burnout
• Flexible, remote working arrangements support work-life balance for all clinical staff
• Clinical governance structures, including peer review, MDT meetings and incident reporting, create a psychologically safe working environment
• Staff and contractors have access to confidential escalation routes through our Whistleblowing Policy (P21) and Freedom to Speak Up arrangements

Measurement

• Practitioner retention and satisfaction monitored through annual review
• Patient outcome measures (PHQ-9, GAD-7 and neurodevelopmental outcomes) tracked and reported
• Complaints and compliments data reviewed quarterly to identify wellbeing themes
• Supervision compliance tracked at 100% as a contractual requirement

Governance & Review

This Social Value Commitments document is reviewed annually and updated to reflect our evolving practices, legislative requirements and NHS guidance. It forms part of our tender submission documentation and is available on request to commissioners and procurement teams.Our social value commitments are embedded in and cross-referenced to our existing policy framework, ensuring they are operationally meaningful rather than aspirational only.